This Website Policy governs access to and use of the digital platform of mikigo.net, providing clear and transparent guidelines regarding users' rights and obligations. Accessing the website implies acceptance of the provisions contained in this policy, as well as compliance with applicable regulations on data protection and online service usage.
The website mikigo.net is intended exclusively for browsing and booking the mobility services offered by the company.
Any other unauthorized use is strictly prohibited.
The use of the website for fraudulent, unlawful, or otherwise non-compliant purposes is strictly forbidden, including but not limited to:
The user agrees to provide accurate and truthful information when registering and booking a service. Providing false, incomplete, or misleading information may result in the suspension or termination of the account. The use of the website is strictly reserved for adult users with legal capacity to act. The company reserves the right to verify the user’s age and deny access to those who do not meet these requirements.
It is strictly prohibited to use the website for fictitious, repetitive, or speculative bookings or to deliberately alter service availability.
The company reserves the right to cancel such bookings and take legal action against responsible users.
The user is responsible for safeguarding their login credentials and must not share them with third parties.
Any activity conducted using the user's account will be deemed attributable to them, unless proven otherwise.
The company reserves the right to suspend, restrict, or terminate website access for users who violate these terms of use or engage in activities that may compromise the security and proper functioning of the platform.
Service bookings offered by mikigo.net must be made exclusively through the company’s official website. Booking requests submitted through unauthorized channels, including but not limited to phone calls, informal emails, or third-party platforms not affiliated with the company, will not be accepted.
Booking confirmation is provided exclusively via written email communication sent to the email address provided by the user at the time of the request. It is the user's sole responsibility to verify the accuracy of the information contained in the confirmation, including the date, time, pickup location, and destination. Any discrepancies must be promptly reported to support@mikigo.net before the commencement of the service.
MikiGO reserves the right to refuse, modify, or cancel a booking in cases where proper service execution is not possible, including but not limited to:
In the event of booking cancellation by the company, the user will be promptly informed via email and, where applicable, may request a refund in accordance with MikiGO's cancellation and refund policy.
The user is required to adhere to the agreed service schedule. Any delays must be communicated with as much advance notice as possible.
MikiGO shall not be held liable for service failures resulting from delays or no-shows by the user at the designated location and time.
Service bookings are personal and non-transferable unless expressly authorized by the company. The user is responsible for ensuring the accuracy of passenger information and the number of bags specified in the booking request.
MikiGO is committed to ensuring the highest level of protection for users' personal data by implementing appropriate technical and organizational measures in accordance with the General Data Protection Regulation (GDPR) of the European Union, regarding privacy protection and cybersecurity.
The collection, processing, and storage of personal data are carried out solely for purposes related to the provision of mobility services offered by MikiGO Co. Ltd., in compliance with the principles of legality, fairness, transparency, and data minimization. Users' data will not be shared with third parties except as required by law or upon request from competent authorities.
Users have the right to access, modify, update, and request the deletion of their personal data in accordance with data protection regulations.
Such requests can be submitted through the contact channels provided in the Privacy Policy, available on the official mikigo.net website.
To ensure the security of personal data, the website employs advanced encryption protocols, firewalls, unauthorized access prevention systems, and other cybersecurity measures designed to prevent data breaches, illegal access, and misuse of sensitive information.
Users are required to carefully safeguard their login credentials and not share them with third parties. MikiGO shall not be held responsible for unauthorized access resulting from negligence in handling personal credentials.
MikiGO reserves the right to amend its privacy policies in response to regulatory developments or improvements in data protection systems.
Any updates will be communicated via the website, and users are encouraged to periodically review the Privacy Policy to stay informed about how their personal data is processed.
All content available on this website, including texts, logos, images, videos, and software, is the exclusive property of MikiGO Co. Ltd. or has been licensed for use by the company. It is protected under intellectual property laws.
The reproduction, distribution, modification, or unauthorized use of any content on this website is strictly prohibited without the explicit consent of MikiGO Co. Ltd.
MikiGO Co. Ltd. provides access to its website and related services on an "as is" and "as available" basis, without any express or implied warranties.
While the company implements security and maintenance measures to ensure service continuity, it does not guarantee that the website will be free from errors, interruptions, cyber vulnerabilities, viruses, or other harmful elements that may affect the user experience.
Accessing and using the website is at the sole risk of the user. MikiGO shall not be held liable for:
MikiGO Co. Ltd. reserves the right to suspend, modify, or discontinue the website, in whole or in part, without prior notice for technical, maintenance, or security reasons.
The company shall not be held responsible for any inconvenience or losses resulting from such actions.
The website may contain hyperlinks to third-party websites. MikiGO Co. Ltd. is not responsible for the content, privacy policies, or practices of such external sites, and accessing them is at the user’s own discretion and risk.
To the extent permitted by law, MikiGO Co. Ltd.'s total liability for any direct or indirect damage arising from the use of the website shall in no case exceed the total amount paid by the user for purchased services.
The company shall not be liable for consequential damages, lost business opportunities, business interruptions, or intangible damages.
The user agrees to indemnify and hold harmless MikiGO Co. Ltd., its directors, employees, and partners from any claims, legal actions, demands, or damages arising from the improper use of the website or any violations of these General Terms of Use.
MikiGO Co. Ltd. reserves the right to modify, update, or supplement this Website Policy at any time in order to adapt it to:
This policy is governed by the laws of Italy. Any disputes arising from the interpretation or application of this policy shall fall under the exclusive jurisdiction of the Court of Rome. For any inquiries regarding this policy, users may contact customer service using the contact details provided on the official website.
